"Francis & Michelle were so patient with us and really guided us through the daunting process of buying our first home with an impending military deployment and other difficult factors at hand. They made it clear what we needed to get done by what deadline, and really took the time to make sure we understood all the facets of escrow, mortgage brokering and contracts. They were always incredibly quick to respond to any communication and made sure our questions reached the right people immediately. They made the process of buying our home so personal and enjoyable and we will definitely be going to them when the time comes to move on to our next home.
Thank you so much Francis & Michelle!"
- Lucy & Charlie - Honolulu
"Michelle and Francis are knowledgeable professionals with a solid understanding of the local real estate market. Michelle and Francis are very accessible and quick to respond to any questions or problems. Team Van Rafelghem has made the whole sales process simple and stress free. I would recommend Michelle and Francis Van Rafelghem to friends and family looking for the best service and value in the purchase or sale of their home."
- Eric Smith, Kailua, Hawaii
"We are greatly appreciative of what Michelle & Francis have done for us during this transaction. We had a horrible experience with our lender (Bank of America), however, Michelle & Francis have assisted us in dealing with all of the problems our lender has caused. I would highly recommend them for anyone's Real Estate needs. "
- Byron and Treon San Marco
"Purchasing our first home is not an easy task. Francis and Michelle Van Rafelghem were absolutely outstanding and helped us tremendously with the process. They were professional, very patient, very knowledgeable, honest, and always made time for us. They exceeded all of our expectations and my wife and I couldnt be happier with the process. I highly recommend them to anyone! "
- Joël and Amanda Kusnierz
'We had been searching for a single-family home in Honolulu for a number of years. It's a daunting task with the Honolulu Real Estate market being so hot, and us living remotely in New Jersey. We had limited our search for homes to Mariner's Ridge and Waianae Nui Ridge, and we noticed this home come on the market, while vacationing in Hawaii, in January. We called Michelle Van Rafelghem, and she immediately sensed our sincere interest in the property. She was kind enough to invite us to the Broker's Open House the next day. Other agents would have delayed our viewing till the Public Open House the following Sunday. We arrived and fell in love with the home.. Michele engaged Francis Van Rafelghem to assist, and together they answered all our questions, that initial day and at follow-up sessions. It was a little disheartening that several structural and pest issues were uncovered during the inspection period. We respected how they listened to our concerns, and helped us work through them all to our satisfaction. We never felt pressure to move forward with the deal.. Their approach was to share the facts with us (good or bad), offer assistance as needed, and were very supportive in our decision making. We have engaged realtors throughout our lives, but the service offered by Michele and Francis far exceeded our expectations. They were very knowledgeable of the area, living just down the road from the home. They educated us on the process in buying a home in Hawaii. They handled the entire transaction with courtesy and professionalism and we would highly recommend them to others Francis Van Rafelghem always accommodated our schedule and attended every inspection we arranged.. I had to return to New Jersey in the middle of the transaction, so I relied on Francis to transmit photos, and conduct Skype sessions with me, so I could get a better sense of what was uncovered during the inspections, and to reveal how repairs were carried out.. The poor guy was even up on the roof taking photos for me. We felt so good closing on this home, and they had a lot to do with the positive experience." - Tom and Alina Gillespie, Bernardsville New Jersey
"Our agents, Francis and Michelle were extremely personable, friendly, professionally knowledgeable, experienced, and had many good contacts. We became more friends than just clients. They helped us find our dream home, then guided us through the offer and escrow process, they educated us on maintaining our home, and had many excellent contacts with mortgage companies and local contractors. They were highly regarded by other real estate professionals, which was critical in our offer being considered by the buyer and their realtor. Also BHG had an excellent support staff and document management system that made the whole process of purchasing the home very straightforward and well organized. Despite the many challenges in finding and buying a home, the team of Francis, Michelle, and BHG were able to ease our minds and truly helped make our dream come true. Many thanks for their efforts and support!"
- Ken & Joshlyn Schmidt, Kaneohe Hawaii
"My highest compliments to Michelle & Francis Van Rafelghem, R and RA. They have proven to be such an incredible team to work with as this transaction has played itself out! My thoughts go back several months when we had the opportunity to review the 3-4 realtor proposals . . . they were the only firm who personalized mom and dad's property by featuring the picture of their home on the cover of their proposal. For me, this spoke volumes of who they were and how they would represent the family on this transaction. We very much appreciated their assistance in prepping the home for sale and their advice/professional demeanor at each step on the process. I would highly recommend their services!"
Gary Wakatsuki, Seattle, WA
"Over the years the Van Rafelghems have handled over 50 transactions for me so that pretty much says it all. They are also quite busy with numerous clients so that also says something. I need professional full-time brokers who move property for a living, not someone hoping they can supplement their income with one or two sales a year. Hawaii is full of Part-Time "sales" associates who have no real skills in purchasing or marketing property. Professional knowledge of real estate is very lacking with the majority of agents that have a license - which is really not indicative of skills in acquiring or disposing of real estate." Glenn F. Woo, New Jersey
"We live on Maui and the property sold by Francis and Michelle is located on Oahu. We never had a face to face meeting, but I felt totally comfortable working with them." Roen Hirose, Kahului, Maui
"It was a pleasure to work with both Francis and Michelle. They really work hard and quickly got my property sold. Their personal touch is like working with a friend. From the first meeting through closing we felt very secure in our decision to use Francis. His knowledge of the market and advice was invaluable in getting the best price for our condo." Gavin Goon, Honolulu
"Weve purchased a total of four homes and sold two in the mainland. Francis is clearly the best realtor weve ever worked with. We would recommend him to anyone." Scott & Chieko Burnside, Kailua, HI
"This was my first sale, I trusted Michelle completely and she guided me through the sale with experience and know how, thank you! " - Karin Brotherton
"Michelle worked hard to help us sell our home. She was easy to reach and responded quickly to our questions. Her knowledge of the Kapolei market and escrow process helped us to quickly close with the best offer.
Team Van Rafelghem is a plus. Francis was super helpful as well. Met us in the beginning and provided excellent recommendations on what was best to fix up in order to sell our house."
"They were very friendly, professional and transparent throughout the whole process. It is clear that the seller's agents we met had a high level of respect for Michelle and Francis. They clearly go above and beyond for their clients and pay attention to the small but important details involved in a real estate purchase. I would recommend their services to my friends and family without hesitation. They made the whole process seamless." - Ernest Lee
"I found working with Michelle and her team to be a very satisfying experience. From the initial interview, to the marketing, negotiating, and escrow closing, Michelle was professional, knowledgeable, and on top of the whole process. I would definitely recommend her to anyone looking for a residential real estate agent." - Dennis Wiens